Control Tower Specialist/Lead

Job Location



November 29, 2021


Control Tower

About the job

About Us

Capiter is a B2B marketplace that brings together FMCGs, Wholesalers and merchants to the same platform, enabling
merchants to order their products through the e-commerce platform and receive credit on their purchases. As of today it’s
serving 30k+ merchants and +150 FMCGs and wholesalers. Focus is to create value for merchants and improve their income
through technological disruption.
We are a versatile team of close to 130 problem solvers who love making the impossible possible. We strive for a diverse and
entrepreneurial company culture with people who are curious and want to be the best at what they do.
We are backed by top tier VC’s such as MSA, Quona Capital, Shorooq Partners and Accion and some of the most successful entrepreneurs in the Middle East.

Job Summary

The person will be responsible to:

 Keep a track of all metrics which may impact the health of supply chain
 Process set up and streamlining across all assets for all issues which may impact reliability & efficiency
 Point person for laisoning between Ops and the Community Support (Daily Sync up)
 Adhoc breakdowns/disruptions to be managed and also communicated to customers (external or internal)
 Monitor operations, stakeholder management & design right playbooks
 Deep dives on recurring issues and bring a systematic closure to those issues
 Process review and improvement in all function areas where CT interacts
 Provide inputs to product development with CT's point of view after collaborating inputs from various stakeholders
 Exercise preset levers and/or new identified levers in the event of breakdown/disruption for Tech issues, external issues and internal operations
 Build levers for new scenarios disrupting the flow for respective assets
 Conceptualize and own action items to improve service/speed/reliability/experience across Product/Tech, Design and Operations.

Key Skills Required For this position :

We prefer someone who has understanding and experience of:

 Strong problem-solving and analytical skills
 Proficient in technology especially Microsoft Office applications
 Bias for action, in a very fast-paced result-oriented work culture
 Ability to communicate clearly and effectively with different stakeholders and leadership

Basic Qualifications:

 Bachelor’s degree or Master’s degree
 1-3 years of experience in business operations or sales operations
Preferred Qualifications ( not mandatory) :
 Experience in working with Programming and Query Languages (Python, R, SQL,JavaScript/VBA)
 Experience in building and implementing control tower
 Experience in building No-Code Apps