Merchant Engagement Specialist

Job Location

Cairo, Egypt


October 30, 2021



About the job

We’re looking for a highly motivated Merchant Engagement Specialist who wants to join an international start-up and take on the challenge of their life! Our vision is to build the world’s best company, therefore we need to build the world’s best team.

Capiter is a b2b marketplace that brings together FMCGs, Wholesalers and merchants to the same platform, enabling merchants to order their products through the e-commerce platform and receive credit on their purchases. As of today it’s serving +20k merchants and +150 FMCGs and wholesalers.The focus is to create value for merchants and improve their income.

We are a versatile team of close to 100 problem solvers who love making the impossible possible. We strive for a diverse and entrepreneurial company culture with people who are curious and want to be the best at what they do.

We are backed by top tier VC’s such as Shrooq Partners, MSA and some of the most successful entrepreneurs in the Middle East.

Key responsibilities:

  • Creates strategies and plans for merchant engagement.

  • Assigns resources from the company to the client

  • Develop processes and take steps to create a positive experience for clients

  • Work closely with Sales & Marketing teams

  • Build with the team a yearly calendar for events and activities targeting merchants.

  • Create reports and tracking tools for KPIs tracking process.

  • Work closely with other stakeholders to improve existing products and services.


  • BA/BS degree in a related field preferred

  • Ability to communicate effectively with clients

  • A positive upbeat attitude

  • Excellent customer focus

  • Sharp attention to detail

  • Ability to juggle multiple projects at once

  • Strong analytical and problem-solving skills

  • Great team player with the ability to work with minimal supervision

  • Strong problem-solving skills.

  • Proven record in team management.

  • Great organizational skills

  • Experience managing projects

  • Attention to detail and exceptional written, verbal, and  communication skills.

What you can expect from us

  • Learn and work with some of the best entrepreneurs that will give you insights to all relevant aspects of building a company.

  • Work in a flat, modern organisation with no bureaucracy where trust is the most important trait

  • Explore and learn from new cultures that are most likely very different from what you’re used to.

  • Work in a fast-paced company where time between decision to action is minimal.

  • The opportunity to build a b2b marketplace in retail space, a global business, meaningful network and experience.

  • Salary in line with market benchmarks and stock options with potential of significant gains.