Process Excellence Manager

Job Location



December 30, 2021


Supply Chain

About the job


  • The Process Excellence group optimizes processes, as needed, and instills a culture of continuous improvement throughout Capiter. The Manager role will foster a culture of sustainable change through the creation and embedding of continuous improvement methodologies, implement the supporting framework, to deliver business transformation. Define, build and execute the strategy and mechanisms that support the continuous improvement enterprise-wide initiatives and programs. Lead the organization in adoption of new tools and practices that bring cross-functional teams together to understand, document and simplify processes across teams. Work closely with the team on programs and projects that enhance business processes, improve reliability, increase simplicity, and enable growth by using Agile, Lean, Six Sigma data-driven, problem-solving methodologies to deliver tangible business results.


  • Management of the overall program and make iterative changes as appropriate to keep the program evolving against strategic drivers and future needs.

  • Develop and implement a "best-in-class" continuous improvement strategy to enhance the Process Excellence function by defining standards and governance, tools, and methodology to build on executive engagement.

  • Identify, plan and implement multiple projects, studying ways to make improvements to one or many steps to increase productivity, reduce costs, time management and recommend solutions that align with business priorities.

  • Measure, analyze, and evaluate existing processes, collect data to identify root causes, perform cost benefit analysis, and identify improvement opportunities develop metrics with KPIs to measure critical success factors.

  • Research process improvement tools, techniques, and technology to determine potential impact and opportunities to provide additional value to the organization.

  • Develop and design documents including training manuals, process outlines, flowcharts, checklists, templates, and implementation procedures.

  • Facilitate process improvement meetings and workshops, including business process reengineering sessions, brainstorming sessions and various process improvement events.

  • Supervise team, providing clear direction, provide development guidance to staff.

Knowledge, Skills and Abilities

  • Highly collaborative and team-oriented, with ability to apply project management skills to build relationships with technical and business stakeholders.

  • Design enterprise-wide process improvement programs to train and embed a continuous improvement mindset.

  • Problem-solving skills with the ability to identify, quantify and utilize information to make recommendations that support business choices.

  • Knowledgeable in Agile methodology and scrum and able to educate others.

  • Strong ability to develop and deliver engaging, informative, well organized presentations.

  • Think strategically, to proactively understand customer needs, and provide solutions to overcome obstacles.

  • Provide feedback on process improvement procedures and better support enterprise transformation efforts.

Education, Experience and Certifications

  • Bachelor’s Degree.

  • Minimum of 8 years of progressive continuous improvement, analytical, project management or business analysis experience.

  • Minimum of 5 years of increased responsibility leading process improvement projects.

  • Minimum 2 years as team lead or managerial experience.

  • Lean and Six Sigma certification required.

  • Agile experience preferred.