Product Manager – Payments

Job Location



October 30, 2021


About the job

About Us

Capiter is a B2B marketplace that brings together FMCGs, Wholesalers and merchants to the same platform,

enabling merchants to order their products through the e-commerce platform and receive credit on their

purchases. As of today it’s serving 30k+ merchants and +150 FMCGs and wholesalers. Focus is to create value

for merchants and improve their income through technological disruption.

We are a versatile team of close to 130 problem solvers who love making the impossible possible. We strive for

a diverse and entrepreneurial company culture with people who are curious and want to be the best at what

they do.

We are backed by top tier VC’s such as ​MSA, Quona Capital, Shorooq Partners and Accion and some of the

most successful entrepreneurs in the Middle East.

Job Summary

The role is responsible for owning the product roadmap to create an end-to-end digital payments ecosystem

with merchants as customers, and manufacturers and wholesalers as partners. Further, our dedicated features

will communicate with different internal business facing platforms like Invoice and Reconciliation System to

Warehouse Management System at Capiter.  We are building technology products and services to enable digital

payments in the current supply chain and to enable digital lending for our customers and partners. We aim

to engage the entire retail ecosystem in Egypt whose market potential stands at US $50B in market value and

caters to the needs of more than 400K+ merchants.

This Product Manager role will be responsible for the roadmap contribution, stakeholder communication, design

and development - sprint planning, requirements gathering and to build products that support deemed brand &

wholesale partners. This is a unique opportunity to learn multiple tech stacks and manage a product that has

multi-billion dollar impact.

The candidate will be responsible for understanding the business requirements, transforming the data, and

research based insights into customer-centric product/feature development and evangelize and track key

business and product metrics for their product verticals in the Payment and Wallet Services.

Key Result Areas (Accountability & Responsibility of the role)

  • Ideate, Define, Plan and Manage the roll out of the product features and enhancements based on data-driven methodologies

  • Work very closely with cross-functional stakeholders( including and not limited to business development teams, operations team, software developers, embedded engineers, design engineers, data scientists and business analysts) to execute the product roadmap for payment services ecosystem

  • You will research the compliance payment frameworks from the regulatory point set by Egyptian Central Bank to help in preventing non-compliant releases

  • Create alignment within the organization through user interviews and feedback from stakeholders to deliver successfully on the needs for both external and internal customers

  • Create product plans, user journeys, product requirements and documentation that are informative, concise and drive effective decision making and accountability for product success from design through delivery

  • Measure and report on the success metrics for features and the KPIs to ensure that we are in line with the business goals as well product goals for adoption, and generating incremental value on developed features. Also, deep dive on the feature metrics to understand patterns with aim to uncover insights for business growth

  • You will - at any point in time - be working on understanding cross-dependencies with partner platforms and help in documenting and exploring new avenues to improve customer and business experience

  • You will drive adoption & growth of rolled out solutions, assess open opportunities to further enhance merchant and supplier payment experience and remove friction points

  • You will measure improvements and impact of changes and set-up mechanisms to audit impact and perform necessary course corrections where needed to meet business objectives.

  • You will work closely with accounting teams to enable reconciliation and settlements within the ecosystem, primarily merchant payments, seller payments and vendor payments

  • You will work within product team in enabling lending for merchants by managing interactions with third-party MFIs and Banks

  • You will work within the product team enabling wallet payments to create seamless buying experience for retailers (merchants)

Key Skills Required For this position :

We prefer someone who has understanding and experience of:

  • Building user-centric product experiences

  • Solving for & scaling zero-to-one problems

  • Managing multiple stakeholders, both internal and external and who demonstrates the following soft skills:
    1. Comfortable with ambiguity in a dynamic environment
    2. Strong interpersonal skills & ability to lead through influence

  • Bias for action, in a very fast-paced result-oriented work culture

  • Ability to communicate clearly and effectively with different functional groups, developers, business owners, and senior business leaders

  • Ability to define, prioritize and delegate product features based on urgency and product requirement in the market

  • Ability to collaborate effectively with remote teams in multiple time zones

Basic Qualifications :

  • Bachelor’s degree or Master’s degree in an analytically-heavy discipline such as Engineering, Computer Science, Finance or Mathematics (or work experience to that effect)

  • 2+ years of prior fintech product management experience in an internet based company, preferably in startups focused on Payments, Wallets, B2B /B2C E-commerce with detailed understanding of the fintech ecosystem

Preferred Qualifications ( not mandatory) :

  • MBA degree from Premier institute / Prior start up experience will be preferred

  • Prior SME or merchant lending experience in a Fintech/ Banking /E-commerce setup

  • Prior fintech experience managing wallet services and integrations with third-party vendors