Quality Assurance Lead

Job Location

Cairo, Egypt

Deadline

August 30, 2021

Department

Quality

About the job

We’re looking for a highly motivated Quality Assurance Lead who wants to join an international start-up and take on the challenge of their life! Our vision is to build the world’s best company, therefore we need to build the world’s best team.

 

Capiter is a b2b marketplace that brings together FMCGs, Wholesalers and merchants to the same platform, enabling merchants to order their products through the e-commerce platform and receive credit on their purchases. As of today it’s serving +20k merchants and +150 FMCGs and wholesalers.The focus is to create value for merchants and improve their income.

We are a versatile team of close to 100 problem solvers who love making the impossible possible. We strive for a diverse and entrepreneurial company culture with people who are curious and want to be the best at what they do.

We are backed by top tier VC’s such as Shrooq Partners, MSA and some of the most successful entrepreneurs in the Middle East.

 

Key responsibilities:

  • Manage and Mentor QA team.

  • Create quality measurements to track improvement in services provided to our merchants.

  • Execute quality improvement testing and activities.

  • Develop quality assurance standards and company processes for on ground teams.

  • Ensure products & Services meet merchant  expectations and demand.

  • Create reports documenting errors/investigations and issues for fixing.

  • Work closely with other stakeholders to improve existing products and services.

  • Maintain standards for reliability and performance

Qualifications:

  • BA/BS degree in a related field preferred

  • Working knowledge of products and services

  • In-depth understanding of industry standards and company policies

  • Good customer focus

  • Sharp attention to detail

  • Strong analytical and problem-solving skills

  • Meticulous and diligent attributes

  • Great team player with the ability to work with minimal supervision

  • Able to sit, stand and walk around for long hours at a time

  • Strong problem-solving skills.

  • Proven record in team  management.

  • Attention to detail and exceptional written, verbal, and  communication skills.

What you can expect from us

  • Learn and work with some of the best entrepreneurs that will give you insights to all relevant aspects of building a company.

  • Work in a flat, modern organisation with no bureaucracy where trust is the most important trait

  • Explore and learn from new cultures that are most likely very different from what you’re used to.

  • Work in a fast-paced company where time between decision to action is minimal.

  • The opportunity to build a b2b marketplace in retail space, a global business, meaningful network and experience.

  • Salary in line with market benchmarks and stock options with potential of significant gains.