Seller Support Manager
December 30, 2021
About the job
Looking for a passionate caliber about building and improving the quality of selling partners’ experience also thrive in fast-paced environments in which he has the opportunity to influence change. provides world-class support to our global Selling Partners, coordination, leadership and operations of the Seller Support Teams . This position requires a candidate who has the ability to drive quality, productivity, and process improvements and keep pace with our growth whilst motivating others to meet the challenges of an extremely dynamic customer-focused and metrics driven environment.
Build & Manage Manage the Seller Support including new vendor onboarding, issue resolution and inbound & outbound calls, Email and In app support
Responsible to handle seller Call Center and Seller Issue Resolution.
Resource allocation within the teams and streamlining the process along with the workflow of each team.
Analyze data to track performances and identify development opportunities (including retainers, business to business, offline and special campaign deals) and act upon them to optimize growth.
Work closely with Vendor Operations Team to ensure vendors are trained with our systems and processes and that vendors are fulfilling orders on time
Working closely with support functions such as Marketing, Operations, Content, & Customer Service to ensure a smooth flow of operations and achievement of revenue and operational targets
Generate weekly report
Has an in depth aptitude to do root cause analysis, with focus on specific detail and triggers, and derive key tactical and strategic actions and solutions to improve seller experience
Motivate employees to achieving the perfect seller interaction, service level agreements and targeted quality and productivity goals
Identify system and process improvement opportunities which will directly influence the seller experience
Facilitate programmatic transition to operational “go live” status
Implement communications strategy across the site
Maintain a positive and professional demeanor always portraying the site and company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures · Degree Qualification in business or management desirable
Designing and implementing new procedures and processes. Strong orientation to obtaining and incorporating “voice of customer” inputs, qualitative and quantitative data-based research and analysis into solutions.
4-5 years of experience of managing a call center is highly valued.
1- 2 years of experience in a managerial role in E-commerce industry
Highly data-oriented and comfortable with numbers
Proficient in Excel - lookups, pivot-table, data visualization and so on.
Ability to think strategically and to lead
Strong client-facing and communication skills