Seller Support Manager

Job Location

Deadline

December 30, 2021

Department

About the job

Job Brief


Looking for a passionate caliber about building and improving the quality of selling partners’ experience also thrive in fast-paced environments in which he has the opportunity to influence change. provides world-class support to our global Selling Partners, coordination, leadership and operations of the Seller Support Teams . This position requires a candidate who has the ability to drive quality, productivity, and process improvements and keep pace with our growth whilst motivating others to meet the challenges of an extremely dynamic customer-focused and metrics driven environment.

Job Description

  • Build & Manage Manage the Seller Support including new vendor onboarding, issue resolution and inbound & outbound calls, Email and In app support

  • Responsible to handle seller Call Center and Seller Issue Resolution.

  • Resource allocation within the teams and streamlining the process along with the workflow of each team.

  • Analyze data to track performances and identify development opportunities (including retainers, business to business, offline and special campaign deals) and act upon them to optimize growth.

  • Work closely with Vendor Operations Team to ensure vendors are trained with our systems and processes and that vendors are fulfilling orders on time

  • Working closely with support functions such as Marketing, Operations, Content, & Customer Service to ensure a smooth flow of operations and achievement of revenue and operational targets

  • Generate weekly report

  • Has an in depth aptitude to do root cause analysis, with focus on specific detail and triggers, and derive key tactical and strategic actions and solutions to improve seller experience

  • Motivate employees to achieving the perfect seller interaction, service level agreements and targeted quality and productivity goals

  • Identify system and process improvement opportunities which will directly influence the seller experience

  • Facilitate programmatic transition to operational “go live” status

  • Implement communications strategy across the site

  • Maintain a positive and professional demeanor always portraying the site and company in a positive light and effectively managing sensitive issues.

  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures · Degree Qualification in business or management desirable

  • Designing and implementing new procedures and processes. Strong orientation to obtaining and incorporating “voice of customer” inputs, qualitative and quantitative data-based research and analysis into solutions.

Qualification required

  • 4-5 years of experience of managing a call center is highly valued.

  • 1- 2 years of experience in a managerial role in E-commerce industry

  • Highly data-oriented and comfortable with numbers

  • Proficient in Excel - lookups, pivot-table, data visualization and so on.

  • Ability to think strategically and to lead

  • Strong client-facing and communication skills