October 30, 2021
About the job
We’re looking for a highly motivated Vendor Supervisor who wants to join an international
start-up and take on the challenge of their life! Our vision is to build the world’s best company,
therefore we need to build the world’s best team.
Capiter is a b2b marketplace that brings together FMCGs, Wholesalers and merchants to the same
platform, enabling merchants to order their products through the e-commerce platform and receive
credit on their purchases. As of today it’s serving +20k merchants and +150 FMCGs and wholesalers.
The focus is to create value for merchants and improve their income.
We are a versatile team of close to 100 problem solvers who love making the impossible possible. We strive for a diverse and entrepreneurial company culture with people who are curious and want to be the best at what they do. We are backed by top tier VC’s such as Shrooq Partners, MSA and some of the most successful entrepreneurs in the Middle East.
⮚ He/She will coordinate the daily activities of telesales agents engaged in promoting and
selling our products and installations of our app over the phone by using our existing sales
⮚ Develop and manages sales assignments as directed by the management.
⮚ Train sales staff when required and giving feedback and following up on it
⮚ Devise ways to optimize procedures and keeping the agents motivated
⮚ Measure performance with key performance indicators (KPI'S)
⮚ Keep management informed on issues and problems and take any necessary action when
required as directed by management
⮚ Prepare Daily / monthly sales and performance reports.
⮚ Enforce adherence to policies and values of Capiter based on KPIS and established
⮚ Assist in the formulation of targets for individuals and teams set by management.
⮚ Hands-on experience as call centre supervisor in a fast-paced environment preferably from
an e-commerce or retail background
⮚ Experience in customer handling and customer services
⮚ Working knowledge in Ms-office, able to handle large sums of data,
⮚ Need to be tech-savvy with knowledge relevant to computer applications.
⮚ Result oriented with a positive approach
⮚ Proficient in English, good communication required and be able to speak, read and write
English in addition to the local language skills,
⮚ Ability to work under pressure
Education: An Undergraduate Degree with relevant experience